Lux Chauffeur Frequently Asked Questions

Mercedes E-Class or EQE from £215, Mercedes S-Class or EQS from £275, Mercedes V-Class or EQV from £285. Rates are fixed, flat fees, so you pay the same price regardless of London traffic or M1 delays.

Executive EQE at £50 per hour, luxury EQS at £55 per hour, and MPV EQV at £65 per hour. Hourly, as-directed hire is ideal for multi-stop business meetings or shopping trips.

A standard 8-hour day hire starts at £400, providing a dedicated vehicle and driver on standby for your entire itinerary.

Pricing is transparent. While base rates are fixed, additional costs such as the London Congestion Charge and airport parking are billed at cost and confirmed before you travel.

Yes, new clients are eligible for 15% off their first journey when booking through the website with code LUX15.

Hourly rates are tiered by vehicle: the Mercedes E-Class or EQE is £50 per hour, the S-Class or EQS is £55 per hour, and the V-Class or EQV is £65 per hour, with a typical minimum booking of three to five hours.

Fixed rates start at £215 for the EQE or £275 for the EQS. The journey typically takes around 1 hour and 6 minutes.

To Luton (LTN), fares start from £140 for the EQE or £165 for the EQS. To Gatwick (LGW), fares start from £295 for the EQE or £395 for the EQS.

We monitor your flight in real time. Your pickup time is automatically adjusted for any delays at no extra charge.

Yes, our chauffeur will wait inside the arrivals hall with a personalised name board and provide full luggage assistance.

Yes, we offer dedicated account management for Milton Keynes businesses, providing consolidated monthly invoicing and priority booking.

All vehicles are equipped with Wi-Fi on request, bottled water and phone charging points to ensure productivity in transit.

Absolutely, chauffeurs are trained in executive etiquette and discretion, and can provide signed Non-Disclosure Agreements on request.

Yes, we operate a 100% electric fleet, including the Mercedes EQE, EQS and EQV, helping businesses meet sustainability targets without compromising on comfort.

Yes, we offer luxury bridal cars and guest transport, with vehicles decorated with ribbons on request and chauffeurs arriving in full formal attire.

Yes, we specialise in event transport for Silverstone, Wembley and The O2, handling all logistics and parking so you can enjoy the event.

The E-Class or S-Class carries up to three passengers with two to three medium suitcases, while the V-Class or Vito carries up to seven or eight passengers with five to eight large suitcases.

Yes, we operate 24/7, accommodating early-morning departures and late-night returns for any event or gala.

A chauffeur is a premium, pre-booked service featuring suited professional drivers, luxury electric vehicles and personalised services like flight tracking, whereas a taxi is for immediate, point-to-point utility.

We recommend booking at least 24 to 48 hours in advance to guarantee your preferred vehicle class, though we accommodate last-minute requests subject to availability.

Yes, please specify the age or weight of the child at the time of booking so we can equip the vehicle correctly, free of charge.

Bookings can generally be cancelled for a full refund if notice is given within 12 to 24 hours. Please contact our 24/7 support line for changes.

All vehicles in our fleet are strictly non-smoking to maintain a premium environment for every passenger.